Shipping & Returns
- Once processed, your order will ship within 3 to 8 business days.
- At this time we can only ship to the US; however, we are working on shipping to Canada and Europe.
- Shipping rates are subject to change at any time depending on UPS and USPS rates and fees.
- Final sale items are not eligible for returns or exchanges.
- We offer free return shipping for store credit and exchanged items; shipping label will be provided if this is the determined route by customer and Phoenix+Flora boutique.
- Free shipping does not apply for returned & refunded items.
- Our flat shipping rate is applied to all return items once processed.
- Items must be returned within 30 days of the fulfillment date.
- Merchandise must be unworn, unwashed, and with original tags all still attached.
- Once the item is received, exchanged item will be sent, refunds will be credited, or store credit applied.
- Store credit does not expire.
- We are not responsible for lost or damaged items while in transit.
- Address for returns will be provided via email.