Shipping & Returns


  • Once processed, your order will ship within 3 to 8 business days.
  • At this time we can only ship to the US; however, we are working on shipping to Canada and Europe.
  • Shipping rates are subject to change at any time depending on UPS and USPS rates and fees.


  • SALE & CLEARANCE items are not eligible for returns or exchanges.
  • We offer free return shipping for store credit and exchanged items; shipping label will be provided if this is the determined route by customer and Phoenix+Flora boutique. 
  • Free shipping does not apply for returned & refunded items.
  • Our flat shipping rate is applied to all return items once processed.
  • Items must be returned within 30 days of the fulfillment date.
  • Merchandise must be unworn, unwashed, and with original tags attached and/or packaging with original SKU number still intact.
  • Once the item is received, exchanged item will be sent, refunds will be credited, or store credit applied.
  • Store credit does not expire.
  • We are not responsible for lost or damaged items while in transit.
  • Address for returns will be provided via email.